Scope of Work / Deliverables
The scope of work is to include:
1. An initial onsite meeting with the Project Coordinator;
2. The provision of the following Network Services:
a) Network asset inventory management;
b) Network software management;
c) Network antivirus and malware management;
d) Network patch and service pack management;
e) Network IT security, Firmware updates and policy management;
f) Local area network (LAN) and wide area network (WAN) maintenance and support,
including Wi-Fi and Point-to-Point Wireless;
g) Cisco Meraki management experience;
h) 24-hour, seven days a week network monitoring services;
i) Licensing and Asset management (Microsoft 365)
j) Onsite and Offsite back-up services management (within Canada); and
k) Installs/Moves/Additions/Changes and removal to equipment included in fees (IMAC)
3. The provision of the following other IT Services:
a) Equipment, accessories, server, and software installation, configuration and setup;
b) Equipment service and support;
c) Server service and support (monitor disk usage, firmware updates, software
updates;
d) Internet service support is provided Hearst Connect and Northern Tel, but the
successful Proponent will interface (communicate and work together) on the Town’s
behalf.
e) Video security maintenance and support;
f) Digital Sign software and wireless support;
g) Technical support to staff; and
h) Assist in development of software/hardware policies and procedures. Gather, store
and provide as needed, all licensing information for all software installed on all Town’s
desktops and laptops.
3. The provision of IT management and planning services.
4. The provision of non-emergency IT service and support during business hours, Monday
to Friday 8:30 a.m. to 5:00 p.m., with an average time to respond of four (4) hours and a
maximum time to respond of twenty-four (24) hours.
5. The provision of emergency IT service and support after hours with an average time to
respond of four (4) hours (i.e. IT issues related to critical municipal infrastructure).
